Shipping policy

Shipping Policy

Processing Time:

Please allow 2-3 business days for order processing and packaging once credit card authorization and address verification have been obtained.

*We do not ship orders on Sundays or Holidays.

  • If you are needing an order expedited, please email us at HavenandHideawayboutique@gmail.com and we can invoice you for expedited shipping. You will receive an email with tracking info when your der has been shipped.

Shipping Address:

Please double-check that your shipping address is accurate and complete at checkout. orders with unverifiable or incorrect addresses may experience delays. If needed, we will contact you to confirm the correct shipping details before you order is sent out.

If you happen to give us the wrong address, you will be responsible for the lost package.

Order Status and Tracking:

Once your package has shipped, you will receive a confirmation email with your tracking number. please note that tracking information mya take up to 24-48 hrs. to update after the label has been created.

Domestic Shipping Rates and Estimates:

Haven and Hideaway Boutique offers flat rate shipping within the Continental US.

We do not ship to Alaska, Hawaii, U.S. territories, or International

Shipping charges for your order will be calculated and displayed at checkout.

Example: all include processing time.

  • Standard Shipping (8–12 business days): $8.95

  • Preferred Shipping (3-5 business days): $15.95

  • Expedited Shipping (1-2 business days) $24.95

  • Free shipping over $100

  • All Packages are sent via UPS or USPS up to 2 additional days for rural zip codes

International Shipping:

We currently do not offer International Shipping at this time.

Shipping Delays:

Please note that there may be delays due to weather, postal service issues, customs clearance, etc., especially during high-volume seasons.

Damaged packages

  • If your package arrived damaged, please contact us via email at Havenandhideawayboutique@gmail.com within 48hrs of delivery and submit a clear picture of the damage so we can help file a claim with the shipping carrier on your behalf and work with you to resolve the issue as quickly as possible.

Lost Packages  

+Once your package leaves our facility, we no longer have control over your package.  

+We are not responsible for lost or stolen packages. We do not offer refunds on lost or stolen packages. You can submit a claim online for a missing package through the Post Office/UPS 

WE DO NOT CANCEL ORDERS AFTER THEY ARE PLACED.

After your order has a tracking number and has been scanned in via UPS or USPS it is no longer under our control. If an order is lost, you will need to file a claim directly with the carrier.  

*Always check Spam folders if you have not received an email from us regarding tracking info.

Questions?

If you have any questions about your order or shipping, feel free to contact us at HavenandHideawayBoutique@gmail.com and type in Shipping in the Subject line. 

Shipping Rates:

  • Flat Rate Fee:

  • $8.95 STANDARD SHIPPING- Please allow 8-12 business days. INCLUDING PROCESSING TIME

  • $15.95 PREFERRED SHIPPING- Please allow 3-5 business days INCLUDING PROCESSING TIME

  • $24.95 EXPEDITED SHIPPING- Please allow 1-2 Business days INCLUDING PROCESSING TIME

  • Free Shipping Over $100 with Standard shipping

  • Currently only shipping within the Continental USA

  • You will be sent a tracking number once your order has been shipped.

  • Orders are not shipped on Sundays or Holidays.

  • If your package arrived damaged, please contact us within 48hrs of delivery and submit a clear picture of the damage so we can help file a claim with the shipping carrier on your behalf and work with you to resolve the issue as quickly as possible.

  • Preferred and Expedited Delivery orders placed after 2 PM EST will not ship until the next business day.