Large Cross Bracelets with Gems

Return Information: 

We want you to feel confident and captivating in every piece you choose from Haven and Hideaway. If something doesn't quite work, we’re happy to offer Haven Credit or gift card for eligible  returns–because your next hidden treasure  may be just a click away. 

Return Window

•  We have a  15- day return for store credit policy.  Which means you have 15 days from the day your order was delivered to return to us for HAVEN CREDIT ONLY

• All items are inspected  before shipping. 

• Returns not shipped within this 15 day timeframe will not be accepted. 

• Returned items must be shipped via USPS Priority mail, or have insurance in Water Proof, Tear Proof packing

Eligible Items For Haven Credit

• Items must be returned in perfect condition: unworn, unwashed, and in the original condition with all tags attached and in its original packaging accompanied by original or gift receipt.  

• Items must be free of makeup, deodorant marks, perfume, pet hair or any signs of wear

• If any returns do not meet these requirements, you will be contacted, the items will be returned to you and will be subject to additional shipping costs.

Damages or Incorrect Items

We take great care in inspecting each time before it ships, but if you receive something damaged or incorrect, we sincerely apologize. 

• Please notify us within 72 hours of delivery by emailing Havenandhideawayboutique@gmail.com with your order number, a description of the issue, and a clear photo to show the damage of the item.

Exchanges

• We currently do not offer direct exchanges. If you need a different size or item, please return the original and place a new order.

To Start a Return

• Start your return by emailing us at HavenandHideawayboutique@gmail.com with your Order number and the items you’d like to return. 

• Once Your Return is approved, you’ll receive instructions and a return shipping label.  There is a $8.95 fee deducted from your haven Credit for using our return label to cover the shipping cost. 

• Return shipping costs  are the customers responsibility and will be deducted from your Haven Credit unless the return is due to our error on our part. We recommend using a trackable shipping method.  

• Please allow 5-10 business days for your return to be processed after it was delivered to us.    You will receive an email with Haven Credit or confirming your exchange. Due  to high volume we may not always email you that we have received your returned package.  This is why we encourage you to hang onto your tracking number so you know when it has arrived. 

• Original shipping fees are non-refundable and will not be included in your Haven Credit. 

• We highly recommend keeping your tracking number for your return. This will ensure you are able to see when your package is received.   We are not responsible for lost return packages.

Exceptions/Non-returnable items

Unfortunately we cannot accept returns on Sale items or Haven Credit.  Please see items listed below that cannot be returned for Haven Credit. 

• Jewelry and accessories

• Was purchased with Haven Credit (partially or full)

• Intimates- bralettes or bodysuits

• Was damaged after you tried it on

• Lingerie

• Beauty Products

• Personal Care Products

•  Final Sale items 

• All sale items are Final Sale 

• Any item purchased with a discount off or more are Final Sale

• Seasonal promotions/sales are final sale no matter the discount

• Holiday/seasonal items are non-returnable. 

• Clearance items. 

Haven Credit Details

• Once your return is  received and inspected, you’ll receive your Haven Credit via email to the email that was associated with the order that was provided at checkout. We highly recommend checking your spam folder if you do not see your Haven Credit. 

• Haven Credit never expires and can be used anytime toward your next purchase. 

• No credit or debit card refunds will be issued to the original form of payment.

Need Help?

• Contact us at HavenandHideawayBoutique.com and we'll take care of  you. 

**We reserve the right to refuse a return if the items do not meet the criteria above. 

Shipping Policy

Processing Time:

Please allow 2-3 business days for order processing and packaging once credit card authorization and address verification have been obtained.

*We do not ship orders on Sundays or Holidays.

• If you are needing an order expedited, please email us at HavenandHideawayboutique@gmail.com and we can invoice you for expedited shipping. You will receive an email with tracking info when your der has been shipped.

Shipping Address:

Please double-check that your shipping address is accurate and complete at checkout. orders with unverifiable or incorrect addresses may experience delays. If needed, we will contact you to confirm the correct shipping details before you order is sent out.

If you happen to give us the wrong address, you will be responsible for the lost package.

Order Status and Tracking:

Once your package has shipped, you will receive a confirmation email with your tracking number. please note that tracking information mya take up to 24-48 hrs. to update after the label has been created.

Domestic Shipping Rates and Estimates:

Haven and Hideaway Boutique offers flat rate shipping within the Continental US.

We do not ship to Alaska, Hawaii, U.S. territories, or International

Shipping charges for your order will be calculated and displayed at checkout.

Example: all include processing time.

• Standard Shipping (8–12 business days): $8.95

• Preferred Shipping (3-5 business days): $15.95

• Expedited Shipping (1-2 business days) $24.95

• Free shipping over $100

• All Packages are sent via UPS or USPS up to 2 additional days for rural zip codes

International Shipping:

We currently do not offer International Shipping at this time.

Shipping Delays:

Please note that there may be delays due to weather, postal service issues, customs clearance, etc., especially during high-volume seasons.

Damaged packages

• If your package arrived damaged, please contact us via email at Havenandhideawayboutique@gmail.com within 48hrs of delivery and submit a clear picture of the damage so we can help file a claim with the shipping carrier on your behalf and work with you to resolve the issue as quickly as possible.

Lost Packages  

+Once your package leaves our facility, we no longer have control over your package.  

+We are not responsible for lost or stolen packages. We do not offer refunds on lost or stolen packages. You can submit a claim online for a missing package through the Post Office/UPS 

WE DO NOT CANCEL ORDERS AFTER THEY ARE PLACED.

After your order has a tracking number and has been scanned in via UPS or USPS it is no longer under our control. If an order is lost, you will need to file a claim directly with the carrier.  

*Always check Spam folders if you have not received an email from us regarding tracking info.

Questions?

If you have any questions about your order or shipping, feel free to contact us at HavenandHideawayBoutique@gmail.com and type in Shipping in the Subject line. 

Shipping Rates:

• Flat Rate Fee:

• $8.95 STANDARD SHIPPING- Please allow 8-12 business days. INCLUDING PROCESSING TIME

• $15.95 PREFERRED SHIPPING- Please allow 3-5 business days INCLUDING PROCESSING TIME

• $24.95 EXPEDITED SHIPPING- Please allow 1-2 Business days INCLUDING PROCESSING TIME

• Free Shipping Over $100 with Standard shipping

• Currently only shipping within the Continental USA

• You will be sent a tracking number once your order has been shipped.

• Orders are not shipped on Sundays or Holidays.

• If your package arrived damaged, please contact us within 48hrs of delivery and submit a clear picture of the damage so we can help file a claim with the shipping carrier on your behalf and work with you to resolve the issue as quickly as possible.

• Preferred and Expedited Delivery orders placed after 2 PM EST will not ship until the next business day.